“We are testing the NotifySync product and were having some issues. I had the pleasure of working
with both Miguel and Jason in resolving the problems we were facing. Both of these Gentlemen were very professional
in there approach and very knowledgeable.

They were patient and worked hard to solve the problems. In my profession, I frequently am required to work with support personal from several different companies both large and small, one of the larger being Comcast. I find myself wishing that these two gentlemen could give lessons in how it should be done to these other companies. Thank you Jason and Miguel for
your excellent customer service. You are a great asset to your company and will be a large factor in our decision to
purchase the product”.

Russ Stacey.

THANK YOU!
Thanks for a great year. I have notified (no pun intended) our telecommunications office on several occasions that this system works better than what they provide senior leadership to use. It’s so much more reliable that I have renewed my license, even though the GOOGLE option through our district would now be provided free of charge after a recent promotion. Your reliability has been getting attention, also, as I frequently am in communication at conferences when others are not. You have been a real lifesaver during extended work trips, vacations, and travel about our large district.

Thanks again!
Director, Career & Technical Education

To Whom it may concern:

I'm Anthony Smith from North East Independent School District located in San Antonio, Texas. I just wanted to take a few minutes to thank you all for your great support & sales staff. Joe Quinata, our Regional Sales Contact, was very informative and helpful with his knowledge of the NotifyLink Mobility Solution. To this day he's my go-to guy for any questions or help with additional licensing. While we were going through our evaluation process I never once felt rushed, or pressured to purchase anything I didn't want to. I thank Mr. Quinata and yourselves for your patience with us through our evaluation process. We're currently getting the ball rolling with our mobility solution and your support staff has been here every step of the way to assist us in anyway possible. I just got off of the phone with Justin in support who took time aside to do a go-to-meeting to help me with a problem I had regarding syncing issues. I can honestly say that I feel very confident and comfortable knowing that your support staff is there if I need assistance with anything from hot fixes, to general questions regarding the Notify Solution. I know sometimes we don't all get the appreciation we deserve and I just wanted to say THANK YOU!!! from everyone here at North East Independent School District. We are truly grateful for everything you do. Have a great day.

Anthony Smith
Field Technician / Mobility Administrator

There might be some interest from users who will want to have the same capabilities as the active sync win mobile phones.
We have suggested this as way to use blackberry with our system, and we plan assist any user who wants to make the purchase.  I was only testing it on my personal phone for the company since I was the only person in the IT department with a blackberry.  I loved the product, but I have an iphone as my work phone already.  The product itself worked flawlessly and I have suggested to many of our user as a option if they want to keep their blackberry as their workphone. 

Ryan Finn
IT Help Desk Analyst

Thanks for following up. Everything is work fine as of now. I appreciate all the help and support by your excellent staff at Notify Link Tech Support. I would like to thank you, Justin, Craig and Robert for all the help and time you spent working on my problem. It not everyday that you find a company that is willing to go the extra mile to make sure its customers are satisfied.
Technology can be a challenge and almost impossible to keep up with, but I know will you guy on my side we will resolve any problems that may arise.

A Very Happy Customer
Brandon H. Srebalus

I work at Sun Microsystems, Inc. and was traveling this week and not receiving emails on my blackberry.  I was on the road so I called your company and was transferred to Rick Preece. I cannot begin to tell you what a terrific customer experience I had with Rick!  He was able to diagnose the problem and resolve it within just a few minutes.  He stayed on the line with me to ensure my emails, contacts, addresses, etc. were downloading properly.  His technical expertise, professionalism and understanding are a tribute to one of the best  technical support services I have ever received. 

Sincerely,
Adina R. Weisman

I just wanted to tell you about the exemplary work done by your staff to help me track down a particularly nasty problem with a Zimbra calendar syncing to a BlackBerry via NotifyLink. For some reason one of our users was seeing multiple instances (dozens of duplicates in some cases) of appointments in her Zimbra calendar and then in the BlackBerry. We thought perhaps the BlackBerry was somehow causing this problem, as our Zimbra provider didn't think their system could be responsible.

Robin, Craig and especially Larry spent several hours between them on the phone with me to troubleshoot this issue.
Larry walked me through wiping the BlackBerry and reloading everything in order to get it back to normal. And while it doesn't look like the problem was with Notify at all (our Zimbra provider is still trying to determine the actual cause), your team was exceptionally helpful and patient. I have seldom experienced this level of support from any provider.

Please pass along my thanks to everyone for a job well done.

Steve Reubart
Information Systems Manager

Hi.  My sincere thanks to Nate and Anthony in your Technical Support group for their assistance in setting up my GroupWise calendar and email through NotifyLink on my iPhone.  Anthony set up my account and sent me an email with instructions, and then Nate very patiently walked me through the setup process via phone when I ran into issues.  Nate was great to work, knew his stuff well, and stayed with me until I was up and running.  I very much appreciate his professional help and expertise.
This NotifyLink program is awesome. 

Thanks again,
John Flinders
Director, Human Resources

Hi. I just wanted to let you know that I had a really great tech support call with Rick today. He helped me set up Notifylink on my iPhone, which was no small task. As a rule, I never call tech support for any company because it usually leaves me more frustrated than before the call, but where I work everyone says glowing things about your tech support people. Rick went above and beyond--he was very encouraging and friendly, even when we encountered problems--and did not make me feel like an idiot with my new device.

Beth Branning
Corporate Director of Vision, Innovation & Strategy

Again, it is my pleasure to give you and Miguel from Tech Services a VERY positive rating in your customer service.
After switching cell phones over the week-end, my NotifyLink software was completely wiped out.  This morning I called Tech Services and reached Miguel who completely assisted me in re-installing NotifyLink on my new BlackBerry BOLD.
Miguel was extremely patient with me and stayed with me during the entire process making sure that the re-install and registering had been completed.Agan, another excellent example of the professional services offered to customers of NotifyLink.

GREAT job Miguel!!

Thanks,
PAUL W. NEWMAN
INVESTIGATOR

To Whom it May Concern:

I just wanted to take a few minutes to compliment Bernard Chandler for the fantastic customer service he provided to me last week.  I was trying to set up my e-mail so that I could access it from my i-Phone.  Bernard was so patient about trying to resolve the issue and working through various glitches.  To compound things, I was talking to him from the hospital, where my Mom was a patient and I had to end our phone call at least three times when the doctor or nurses came into her room.  Bernard was so kind and offered to call me back in a little while.  Consequently, Bernard ended up helping me until way past his normal ending time, and the end result was my ability to access the e-mail from my i-Phone.

I am the kind of consumer who will tend to call if I have a complaint or a concern, so I thought it was only fair that I pass along a compliment to you about Bernard Chandler.  He was patient, customer oriented and very willing to assist me.  He is clearly an asset to your organization!

Sincerely,
Dr. Judy Sclair
Assistant Superintendent for Human Resources